Engagements

The wrong engagement can make an expensive problem harder to fix.

Your company may be choosing a Microsoft application, trying to correct problems in a live application, preparing for implementation, questioning decisions being made by another partner, or struggling to keep up with changes after go-live.

Starting in the wrong place can add cost, delay decisions, or leave the original problem unresolved.

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What does your company need to resolve now?

BEFORE YOU COMMIT TO A DIRECTION

Confidence Roadmaps

We need to know what belongs in the project before we approve it.

Determine what the application needs to support, what belongs in scope, what should remain in place, what must connect, and what could materially change the investment.

Define the Investment Decision

Assessments

We have a Microsoft application, but it is not working the way the business needs.

Identify where the application is creating rework, unreliable information, process gaps, or unnecessary complexity, then determine what needs to change and what should remain in place.

Define What Needs to Change

During delivery

Implementation Engagements

We know what needs to be implemented and are ready to move into delivery.

Turn approved requirements into the configured system, tested processes, prepared data, trained users, and go-live plan needed to put the solution into use.

Build the Approved System

Client-Side Advocacy

Another partner is delivering the project, and we need independent guidance.

Get an independent review of scope, proposed design decisions, risks, changes, and delivery evidence so leadership can see when the project is moving away from what was approved.

Keep Delivery Aligned to the Agreement

After go-live

Managed Services

Our application is live and needs ongoing support and improvement.

Address issues, plan changes, prepare for Microsoft releases, prioritize enhancements, and keep the application reliable as processes and priorities change.

Keep the Application Reliable and Improving

The engagement should change as the business moves from decision to delivery to ongoing support.

A Confidence Roadmap can establish what should be implemented before delivery begins. Implementation turns those approved decisions into the system, and Managed Services supports the application after go-live. An Assessment can address problems in an application already in use, while Client-Side Advocacy provides independent guidance when another partner is responsible for delivery.

Confidence Roadmap

Implementation Engagement

Managed Services

WHEN THE SITUATION STARTS SOMEWHERE ELSE

Assessment

When a live application needs review before more investment

Client-Side Advocacy

When another partner is responsible for delivery

What leadership can expect in every engagement

Every major scope, design, cost, and timing decision is checked against the result leadership approved.

Requirements, design choices, and changes are evaluated against the result the engagement was approved to achieve before they affect scope, cost, or timing.

New requests are evaluated before they change scope, price, or schedule.

Changes are reviewed for their effect on cost, timing, scope, and the expected result before they are added to the engagement.

Risks and unproven assumptions are surfaced before they create delivery problems.

Assumptions, dependencies, unclear ownership, and delivery concerns are identified while there is still time to address them.

Recommendations explain the options, tradeoffs, and business impact before leadership decides.

When more than one reasonable path exists, we make the differences and consequences clear rather than presenting one answer as the only option.

Not sure where to start?

Tell us what decision, delivery issue, or application problem is in front of you. We will help determine which engagement addresses it and what needs to be resolved before you commit further.

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