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A small customer service team managing calls and cases in a modern mid-market company office, representing a Dynamics 365 Contact Center deployment for growing businesses

A small customer service team managing calls and cases in a modern mid-market company office, representing a Dynamics 365 Contact Center deployment for growing businesses

Unlocking the Power of Dynamics 365 Contact Center for SMBs and Mid-Market Companies

Mike Kraft

May 227 min read

A senior consultant and two business leaders reviewing an implementation plan on a large wall display in a modern conference room

A senior consultant and two business leaders reviewing an implementation plan on a large wall display in a modern conference room

What Dynamics 365 Implementations Should Look Like (And Where They Go Wrong)

Mike Kraft

May 206 min read

A small customer service team working at desks in a modern office, with one representative on a headset reviewing a monitor and another typing, representing a mid-market business support operation

A small customer service team working at desks in a modern office, with one representative on a headset reviewing a monitor and another typing, representing a mid-market business support operation

Dynamics 365 Customer Service Professional: What It Includes and Who It's For

Customer Service

Karly Kraft

May 184 min read

Someone who knows the technology,

with you the whole way.

Microsoft Business Applications Partner

for Growing SMBs

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