Managed Services
Your Microsoft applications should keep pace with the business without every change becoming a new project.
Issues still come up. People still need changes. Microsoft keeps updating the platform. And some problems need attention faster than others.
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Managed Services gives your team defined monthly capacity to handle the ongoing work that keeps your Microsoft applications useful and dependable.
Starting at
$3,500
per month
Small application needs become bigger problems when there is no dependable way to handle them.
A report needs changing. A workflow starts creating extra work. Users need a small adjustment. A recurring issue comes back again. A Microsoft update raises a question no one has had time to investigate.
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None of these should require a new buying decision every time. But leaving them alone has a cost too. People work around them, problems repeat, and things that should have been fixed become part of how the work gets done.
Something keeps breaking
The same issue returns even after people have learned how to work around it.
The business needs a change
A process, report, workflow, or configuration no longer fits the way people work.
Microsoft changes the platform
Updates and new capabilities create questions that need an informed answer.
The internal team has other priorities
Application work competes with the jobs people were actually hired to do.
Keep the application useful without turning every change into a new engagement.
Ongoing support should help the business solve problems, make sensible improvements, and keep the application current as needs change.
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Managed Services provides a recurring way to handle that work while keeping larger initiatives separate when they genuinely require more time, discovery, or planning.
01
Fix what is getting in the way
Address issues that are interrupting work, creating repeated effort, or forcing people into unnecessary workarounds.
02
Make smaller changes while they are still smaller changes
Adjust configuration, reports, workflows, and other application behavior as business needs change instead of waiting for enough work to justify a larger engagement.
03
Treat larger needs like larger needs
When the work becomes a major redesign, migration, substantial integration, or larger implementation effort, define it separately rather than forcing it into monthly support capacity.
Choose the service tier that matches how quickly your business needs help.
Every tier includes ongoing application care, shared priorities, issue resolution, smaller changes, and Microsoft change review.
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The differences are the available monthly capacity, coverage window, and initial response times.
Responsive Tier
Priority Tier
Business Critical Tier
Responsive Tier
When this tier fits
The application is important to daily work, but most issues and requests can reasonably be handled during normal business hours.
Coverage and Response
Monday through Friday, 8:00 AM to 6:00 PM ET
Critical: within 4 business hours
High-impact: same business day
Standard: within 1 business day
Business-hours Critical incident coverage
INCLUDED IN THE MONTHLY ENGAGEMENT
Defined monthly capacity
Shared backlog and priority review
Issue resolution and bounded changes
Smaller enhancements and configuration maintenance
Microsoft change review
Know what your monthly support covers before you need it.
Managed Services is a recurring monthly engagement for the ongoing work that comes with running Microsoft business applications.
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The engagement establishes the available capacity, response level, and boundaries before your team depends on it.
Starting Investment
$3,500 per month
Monthly pricing depends on the selected service tier, defined capacity, applications supported, and expected level of ongoing work.
ENGAGEMENT MODEL
Defined monthly capacity
Your team has recurring capacity for agreed application needs instead of starting a separate engagement every time something needs attention.
MICROSOFT APPLICATIONS
Support across the Microsoft business application environment
Dynamics 365 Sales, Customer Service, Customer Insights, Field Service, Project Operations, Business Central, Power Platform, Copilot, and related Microsoft technologies.
SERVICE BOUNDARIES
Larger work is defined separately
Large implementations, major redesigns, substantial new integrations, migrations, and work requiring significant discovery do not quietly consume Managed Services capacity.
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Alliason does not support infrastructure or custom software outside the Microsoft stack that Alliason did not develop.
How the engagement works
01
Understand the applications your business relies on
Review the current environment, important processes, known issues, ongoing requests, and where support is already needed.
02
Choose the right tier and monthly capacity
Select Responsive Tier, Priority Tier, or Business Critical Tier based on expected support needs and how quickly the business needs help when something goes wrong.
03
Bring ongoing needs into one shared view
Keep issues, changes, enhancements, and Microsoft updates visible so everyone knows what is waiting and what is being addressed.
04
Control what needs attention
Review the current needs together and decide where the available monthly capacity should go.
05
Handle the ongoing work
Resolve issues, make bounded changes, maintain configuration, complete smaller enhancements, and review relevant Microsoft changes.
06
Separate the work when it becomes something bigger
When a request grows beyond ongoing support, define that work separately before it consumes the capacity intended for day-to-day application needs.
What clients say about working with Alliason.
“With Alliason, there was dialogue, problem-solving, and a real working relationship.”
Alan M., Vice President, IT, Highlight Health
Questions buyers ask about ongoing Microsoft application support
When your Microsoft applications need attention, know where to turn.
Tell us which Microsoft applications your team relies on, what keeps needing attention, and how quickly support needs to respond when something important happens.
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We will help determine the monthly capacity and service tier that fit those needs.