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Insights
Clarity for leaders deciding before they commit.
Practical guidance on Microsoft business applications: choosing the right path, avoiding the common failure points, and getting more from what is already live.


How to Recover a Failed ERP Implementation
ERP implementation stalled or causing problems after go-live? Learn how to protect billing and payments, find the cause of the failure, and decide whether to repair the system, change partners, or replace the software. This guide explains what evidence to request, what a recovery plan should include, and how to verify that users can complete essential processes before you approve more spending.
4 days ago7 min read


From an Underused CRM to a Daily Sales Tool: An Event Production Company’s Dynamics 365 Story
An event production company owned Dynamics 365 Sales, but its team barely used it and leadership could not see which deals needed attention. Alliason assessed the environment, repaired failing automations, and implemented guided sales processes, Sales Sequences, and dashboards around how the team sold. The team moved into daily CRM use, with clearer visibility into active deals, overdue follow-up, and stalled opportunities.
5 days ago5 min read


How to Choose a Dynamics 365 Implementation Partner for a Mid-Market Company
Two Dynamics 365 implementation partners can propose the same solution with very different costs, assumptions, and risks. How do you know which one to trust? Learn what mid-market companies should examine before signing, from the people actually delivering the project to hidden scope gaps, pricing assumptions, and responsibilities that can lead to costly surprises.
7 days ago7 min read


Why Dynamics 365 Business Central Benefits Make It a Game-Changer for Manufacturing
Explore how Dynamics 365 Business Central supports production planning, inventory management, quality inspections, and routine task automation. Review Microsoft customer results and the implementation decisions manufacturers should consider, with guidance from Alliason on confirming fit, scope, and investment.
Oct 74 min read


What to Do When a Dynamics 365 Implementation Is Failing
When a Dynamics 365 implementation is slipping, adding more budget or changing partners may not solve the real problem. Learn how to determine what is failing, what can be preserved, when an independent assessment makes sense, and how to decide whether to repair, re-scope, replace the partner, or start over.
Oct 58 min read


Highlight Health recovers a stalled Dynamics 365 implementation without starting over
Highlight Health came to Alliason after a Dynamics 365 Customer Engagement implementation had stalled and no longer reflected how the business handled claims. A 40-hour assessment identified what could be preserved, what needed to change, and how to recover the project without starting over. The result was a documented claims workflow, a Power Pages partner portal, and a system the business could use, support, and train against internally.
Oct 55 min read


How Much Does a Dynamics 365 Sales Implementation Cost in 2026?
Dynamics 365 Sales implementation costs can range from about $15,000 to well over $100,000, depending on sales processes, CRM migration, forecasting, integrations, automation, Sales agents, security, and reporting. This guide explains what drives the cost, what to budget for licensing, and how to estimate a realistic implementation range.
Oct 314 min read


Unlocking the Power of Dynamics 365 Contact Center for SMBs and Mid-Market Companies
Dynamics 365 Contact Center helps SMBs and mid-market companies connect customer conversations to the information behind them. Instead of forcing teams to chase updates across email, phone, chat, CRM, ERP, and Teams, it gives service teams a clearer way to manage requests, route work, support representatives with Copilot, and connect service activity to the broader Microsoft business application environment.
Sep 229 min read


What Dynamics 365 Implementations Should Look Like (And Where They Go Wrong)
Dynamics 365 projects often look clean at the proposal stage, but the real risks show up once configuration starts: vague scope, unclear staffing, messy data, weak reporting decisions, and user workflows that do not match the business. Alliason implements Dynamics 365, Business Central, and Power Platform with senior-led delivery from scoping through go-live.
Sep 206 min read


Dynamics 365 Customer Service Professional: What It Includes and Who It's For
A practical guide to Dynamics 365 Customer Service Professional for small and mid-market companies. This post covers what the platform actually includes, from case management and SLA tracking to knowledge base setup and Microsoft 365 integration, where its limits are relative to Enterprise, and what a realistic implementation looks like. If your service team has outgrown shared inboxes and spreadsheets and you are evaluating structured support software, this is the right star
Sep 187 min read


What Is Dynamics 365 Sales? A Plain-English Guide for Small and Mid-Market Companies
Growing companies lose deals to disorganization, not competition. Dynamics 365 Sales is Microsoft's CRM built to fix that. The platform manages the full sales pipeline inside the same ecosystem as Outlook and Teams, with Copilot built in for reps who need answers without building reports.
Sep 145 min read
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Microsoft Partner focused on Business Applications
Dynamics 365 · Business Central · Power Platform · Copilot
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